I think being forced to deal with the unhelpful and downright rude employees at the Phantom Box Office in the Venetian has sapped me of much of my Phantom love, although I'm not sure how that exactly happened. I've been fighting with them tooth and nail for over a month, trying to find
someone who works there who isn't an incompetent jerk (I'm still looking), and it just infuriates me. Today I got a form letter from the assistant manager (some dude named Florante Mark V. Gagarin), who honestly expects me to fly back out to Vegas to see Phantom "free" on the house. Except it isn't "free" because they already have $150+ of my money that they refuse to return (and no one is willing to explain why, even though I was assured by a few different people out there that I WOULD receive it back) and it'd cost me at least double that to fly out there! Oh yes, I'm going to jump at that. *rolls eyes*
I have absolutely no desire to return to Vegas, "free" tickets or not, and my continued dealings with these idiots are only reinforcing my belief that Vegas equals HORRIBLE CUSTOMER SERVICE FROM THE FLAMING PITS OF HELL.
Ironically, before all of this happened, I was already planning to return in 2009 to see the production again. Umm, so not happening now. I don't know what I'm going to do instead. Maybe I'll just stay at home. At least I know that I won't treat myself like I'm an idiot because I've seen Phantom multiple times (I can't say the same about the people who work for the Phantom Box Office).
It's sad. I used to really love the Vegas production of Phantom. I recommended it all of the time! And now, just thinking about it makes me want to become ill. [words that I cannot type in a public entry go here] I honestly do not want to see it ever again, and I never thought that I would say that. :(
ETA: I just filed a complaint with the Southern Nevada Better Business Bureau (the Venetian has an F grade, so I am not hopeful that will do anything XD) and a dispute with my credit card. I don't think that either of these will pan out, but just complaining made me a little happier. XD Thanks for the advice,
lamath!